We use
ultra VNC remote support for our clients. This
assures us that we can gain access thru most all
fire walled intranets. We also use this for
remote training for small items such as quick how-too
information in SharePoint.
Drastically reduced response time
Reduced time to problem resolution
Decreased support cost
Available 24/7
Users view what's happening on screen to aid in
training.
To request
remote support simply follow these steps.
E-mail
admin@monsterz.com with support type, and
requested support time. In most cases we respond
within one hour.
